All orders will be subject to these terms and conditions. Please read them carefully. If you visit or shop on this website you accept these conditions.


Please review our Privacy Policy.

Information on this website

We do all we can to ensure that the information on the website is accurate and up to date. Information such as product measurements and colours, in particular, may vary slightly. All information including prices may be subject to change without notice.


HatsbyLori is not a VAT registered company. Therefore all prices on our website are stated exclusive of VAT and will be charged as they are published on this site at the time of placing an order. All prices exclude freight and any other charges that may apply unless otherwise stated. Our prices fluctuate constantly and HatsbyLori reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from HatsbyLori or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price. All quoted or listed prices are based on the cost to HatsbyLori of supplying the products to the customer. While HatsbyLori tries to ensure that all prices are accurate, errors may occur.

Cancellation of order

Orders may be made through the website and are considered confirmed by means of Order Confirmation. No cancellations will be accepted after payment.


By clicking on the “Confirm Order” button, you commit to buying the products selected at the prices indicated plus the additional delivery charges. All online payments are handled by our secure merchant provider PayFast. You can visit their website at for more information. All credit card payments are taken through a secure server providing industry-standard encryption. You will receive two confirmations; an order confirmation and a payment confirmation. All orders must be prepaid before supply. Attempts to proffer payment that are found to be fraudulent or in any way unlawful will be reported to the relevant authorities.


You become the owner of all goods once they have been dispatched from our warehouse and paid for in full. Delivery will only take place on orders that have satisfied the criteria in section “Payment” above. The delivery option chosen gives the time of delivery between our warehouse and the customer. Estimated delivery dates and times are estimates, and HatsbyLori accepts no responsibility for delivery delays. The place of delivery is that which is specified on the web order form. Refusal of delivery without HatsbyLori prior consent will result in you being liable for all costs, or losses resulting from that refusal, and if applicable, your continuing refusal to accept delivery. A part delivery of an order may be made subject to the agreement of both parties, and the payment by the customer of any extra freight charges incurred in the process. Goods are dispatched within 5 Working Days. We use the following shipping methods: Postnet– Standard delivery, Aramex Courier delivery counter-to-home.

Risk of loss

All items purchased from HatsbyLori are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns / Refunds

These hats are handmade and may have imperfections. All hats ordered from HatsbyLori and once ordered, paid and received, n returns, exchanges or changes will be allowed.


By ordering from HatsbyLori you are deemed to have accepted the terms and conditions herein.